Shipping Policy

Processing & Delivery Times

Every CozyCrafts order is handmade to order.

🕒 Most orders are made and delivered within 2–3 business days from the time you place your order.

We ship from Frankston, VIC via Australia Post Express, ensuring your memories arrive quickly.

Delivery timeframes are estimates and may vary during peak seasons or due to Australia Post delays.

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Shipping Methods

All parcels are sent via Australia Post Express.

📦 You’ll receive a tracking link via email once your order has been dispatched.

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Shipping Rates

We offer simple, customer-friendly delivery options:

✔ Free local delivery
• Orders over $14.99 within 30km of Frankston, VIC

✔ Free Australia-wide shipping
• Orders over $49.99

✔ Flat rate Express shipping
• Orders under $49.99 ship for a flat $15.00 Australia-wide

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Address Accuracy & Delivery Delays

To help us deliver your order smoothly, please double-check your address at checkout.

CozyCrafts cannot be responsible for delays or lost parcels caused by:

• Incorrect or incomplete delivery addresses
• Australia Post delays or disruptions
• Events outside our control (weather, peak holiday season, strikes, etc.)

If your parcel seems delayed, just email support@cozycrafts.com.au with your order number —
we’ll help you follow it up with Australia Post.

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❤️ Thank you for supporting our small family business

We work hard to deliver your keepsakes quickly, safely and with love — if you ever need assistance, we’re always here to help.